Refund policy

Haan bhai. Is policy mein sabse bada issue ye hai ki abhi 7-day return + 7-day exchange + refund likha hua hai, jo tumhare finalized FAQ ke opposite hai. Isko completely align karna chahiye.

Return & Exchange Policy

Last Updated: September 15, 2026

At Luxury Closet, we carefully inspect our products before dispatch. Please read the following policy before placing your order.

1. Returns

We do not accept returns once an order has been delivered.

Orders cannot be returned for change of mind, size preference, colour preference or other personal reasons.

2. Exchanges

Eligible products can be exchanged for a different size within 24 hours of delivery, subject to size availability.

To be eligible:

The product must be unused, unworn and unwashed.
Original tags and packaging must be intact.
The product must not have any stains, makeup, perfume or signs of use.
An unboxing/opening video is mandatory for exchange requests.

Please contact us within 24 hours of delivery to request an exchange.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

An unboxing/opening video is mandatory to verify the issue.

After verification, an eligible product may be replaced or exchanged as applicable.

4. Non-Eligible Products

Exchange or replacement may not be accepted if:

The product has been worn, washed or altered.
Original tags or packaging are missing.
The product has stains, makeup, perfume or other signs of use.
The required unboxing/opening video is not available.
The product is specifically marked Final Sale / Non-Exchangeable.

5. Refunds

Since we do not accept returns, refunds are generally not provided for change of mind, size preference or other customer-related reasons.

For damaged, defective or incorrect products, the appropriate resolution will be provided after verification.

6. Cash on Delivery Orders

Cash on Delivery (COD) is available on eligible orders.

Any eligible refund, where applicable, will be processed using the payment method or account details requested by our support team.

7. Sale & Discounted Products

Products marked Final Sale / Non-Exchangeable are not eligible for exchange or replacement unless the product received is damaged, defective or incorrect.

8. Exchange Inspection

All exchange requests are subject to verification and product inspection. Luxury Closet reserves the right to reject an exchange if the product does not meet the eligibility requirements mentioned above.