Return & Refund Policy

Last Updated: September 15, 2026

At Luxury Closet, we want you to be happy with your purchase. If your order doesn’t work out, you can request a return or exchange in accordance with the terms below.

1. Return Window

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the product must:

• Be unused, unworn and unwashed.
• Have all original tags and labels attached.
• Be returned in its original packaging, where applicable.
• Be free from stains, makeup, perfume, damage or other signs of use.
• Be in the same condition as when you received it.

Products that do not meet these conditions may not be accepted.

2. How to Request a Return

To request a return, contact us within 7 days of delivery.

Please provide:

• Order ID
• Product name
• Reason for return
• Photos or videos of the product, if requested

Once your request is reviewed and approved, we will provide instructions for completing the return.

Email: luxurycloset47@gmail.com
Phone/WhatsApp: [PHONE NUMBER]

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered or described, please contact us as soon as possible after delivery.

We may request clear photos or videos of the product and packaging to verify the issue.

After verification, we may offer a replacement, exchange or refund, as applicable.

4. Non-Returnable Products

Returns may not be accepted for:

• Products that have been worn, washed or altered.
• Products without their original tags.
• Products damaged after delivery due to customer handling.
• Products with stains, makeup, perfume or other signs of use.
• Products specifically marked Final Sale or Non-Returnable on the product page.

5. Return Shipping

For returns due to a change of mind, size preference or other customer-related reasons, return shipping charges may apply and may be deducted from the refund where applicable.

For products that are damaged, defective, incorrect or materially different from what was ordered, we will provide an appropriate resolution in accordance with our policy and applicable law.

6. Refunds

Once we receive the returned product, it will be inspected.

If the return is approved, your refund will be processed to the original payment method, where applicable.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Refunds will generally be based on the actual amount paid for the returned product after applicable discounts.

7. Cash on Delivery Orders

For COD orders, eligible refunds will be processed using the payment method or account details requested by our support team.

You may be asked to provide accurate bank or UPI details to receive your refund.

8. Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to:

• Product availability
• Size availability
• Product condition
• Quality inspection

Please contact us before sending any product back for an exchange.

9. Order Cancellation

Cancellation requests should be made before your order is shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

10. Sale & Discounted Products

Discounted products may be eligible for returns unless the product page or offer clearly states that the item is Final Sale / Non-Returnable.

For returned discounted products, refunds will be calculated based on the actual amount paid after discounts.

11. Return Inspection

All returned products are subject to quality inspection.

If the returned product does not meet the eligibility requirements stated in this policy, the return may be rejected and the product may be sent back to the customer.

12. Contact Us

If you have any questions about returns, exchanges or refunds, please contact us:

Luxury Closet
Email: luxurycloset47@gmail.com
Phone/WhatsApp: [PHONE NUMBER]

Please include your Order ID whenever contacting us about a return or refund.